Our surveyors

Supporting improvement in your practice

Members of the QPA surveyor team are, like us, specialists in general practice.

The QPA surveyor is your peer. They have excellent communication and audit skills. Above all, they are invested in the promotion and leadership of quality in general practice.

As the face of our organisation, our surveyors are driven to ensure each practice receives an assessment that is engaging, fair and founded on the desire to support practices to achieve quality standards.

QPA surveyor teams consist of a lead surveyor: a general practitioner, and a co-surveyor: usually a practice manager, practice nurse, or another non-GP.

GP surveyor map

QPA have over 100 quality surveyors
– supporting general practices in every state.

Real stories

During the visit, our surveyors strive to offer you a positive, engaging peer review, sharing their own experiences and knowledge, and learning from your practice as well. A survey visit is the practice’s time to shine: an opportunity to demonstrate what you do every day, and the quality care you provide to your patients.

The information returned to QPA by the surveyors reflects how you do things in your practice. The surveyors are key to our understanding of your practice, and in our ability to shape a report that describes how your practice meets the Standards.

GP accreditation surveyor
GP accreditation surveyor

Dr Kelly Lai

MBBS, FRACGP, BSc

Dr Kelly Lai has set himself a noble double-headed task –
to do his best as a doctor and to help others in his profession to do their best.

He is practice director at a General Practice in Brisbane and works part-time as a surveyor for Quality Practice Accreditation, a highly-regarded accreditation specialist helping practices – big and small – maintain the world-class standards set by the Royal Australian College of General Practitioners.

Dr Katrina Tiller

Dr Katrina Tiller loves the variety of roles she performs in her professional life.

She works part-time at a general practice in Sydney and as a GP surveyor for Quality Practice Accreditation, a highly-regarded accreditation specialist helping practices of all sizes maintain the world-class standards set by the Royal Australian College of General Practitioners.

Are you interested in becoming a surveyor?

If you are a GP or Practice Manager passionate about the advancement of general practice in Australia, and would like to express your interest in becoming a QPA surveyor, please contact us.