QPA Accreditation provides assurances to patients and the community, that a QPA general practice meets the highest standards for safety and the quality delivery of patient care.  It is a signifier of excellence that patients should actively seek when choosing a general practice for their family.  QPA delivers an engaging, constructive and productive program that ultimately empowers our practices to deliver the best patient outcomes.

QPA accredited practices are:

• Dedicated to being patient-focused
• Investing into a standard of quality, excellence and continual improvement
• Continually striving for the best possible health care and wellbeing outcomes for their patients
• Ensuring all equipment, systems and processes are in place to provide patients with safe, quality care

After the practice application has been processed, your practice will be contacted by your assigned Quality Accreditation Manager (QAM). Your QAM will be your point of contact throughout the certification journey. They will assist with providing resources to help with your self-assessment and survey visit. After your survey visit is completed, you will be sent a non-conformity statement and then a draft report with a opportunity to review. Your final report will then be issued to your practice and to our Certification Authority. Once certified, you will receive your certificate in hard copy and via the Connect portal.

General practices are currently assessed against the RACGP 5th edition Standards for general practices. After hours and Medical Deputising Services are assessed against the RACGP 5th edition Standards. The 5th edition RACGP Standards are focused on patient outcomes and quality improvement. Our values as an organisation are in line with the 5th edition Standards.

General practice accreditation is a voluntary process in Australia.  Accreditation is however, a mandatory criterion for practices wishing to participate in the Practice Incentives Program (PIP), or wanting to become a training provider in the Australian General Practice Training Program.

Once a practice is accredited, their accreditation is valid for 3 years.  If a practice is wishing to be re-accredited at the end of their current cycle, it is recommended the practice registers for their next round 18 months prior to the expiry date to give themselves and their team optimal time to prepare for their assessment.

Yes, QPA’s Connect portal contains a comprehensive suite of resources to support your practice team.
Your QAM will work with your practice team to ensure you are provided with the resources best suited to your practice. We also have a comprehensive fortnightly webinar program that can be accessed by yourself and your team for training purposes.

Yes, we have a Policy and Procedure template which is designed in a format to help you make your manual a live working document for your practice team. There is no need for practices to create a new P&P manual, however our template provides guidance to ensure your existing manual is compliant against the 5th edition Standards.